Our Aviat Protect portfolio is focused on customers who need basic maintenance services to support their network. Generally, this encompasses the key areas of repair of products, software maintenance and technical support from our experts when needed. We offer the following levels of support in this portfolio.
WARRANTY
AviatCare is a world-class support service that is designed to ensure that your network continues to operate
reliably and efficiently, while also providing controlled and predictable operational costs, year after year. AviatCare
consists of a range of Warranty and Managed Service options, supported by a suite of online tools, software and
documentation, that can be tailored to meet your specific needs, including:
- Technical Support. Remote access to Aviat experts through our Global network of Technical Assistance Centers
(TAC) for troubleshooting and restoring field issues. - Hardware Repair. Return your defective units to Aviat for repair or replacement (Return Material Authorization,
or RMA), within a turnaround time (TAT) in as little as 20 days (depending on Warranty level) with return shipping
covered by Aviat. For higher warranty levels we will organize and cover the cost of shipping in both directions. - Advance Replacement. Aviat will ship a replacement unit to you within 3 to 5 business days of an RMA being
raised so that you do not need to wait for the failed unit to be repaired and returned. Advance Replacement
includes a limited number of returns and is available for certain Aviat Products. - Software Warranty and Support. Remote technical support for on Aviat Network and Element Management
Software (NMS), including investigation of all reproducible product anomalies for supported versions and
software updates free of charge during the coverage period - Access to AviatCloud.com. Access tools to design your microwave links, order equipment and software, track
your orders and deliveries, download Software Updates and Bug Fixes, product documentation and much more.
WARRANTY OPTIONS
| Warranty Level | Standard | Extended | Warranty Plus |
| Remote TAC Support | 8x5 (M-F) | 24x7 | 24x7 With Priority Access |
| Repair TAT* | 30 Days | 20 Days | 20 Days |
| Shipping Costs | To Aviat – Customer To Customer - Aviat |
To Aviat – Customer To Customer - Aviat |
To Aviat – Aviat To Customer - Aviat |
| Advance Replacement* | Not included | Not included | Included Replacement unit received within 3-5 Business Days |
| AviatCloud Access | Included | Included | Included |
* Note that Repair TAT and Advance Replacement availability may vary based on your country and any specific Support Terms and Conditions